Terms & conditions, and Other Policies
At Zahav Medspa, we’re committed to providing the highest quality treatments and products to support your skincare journey. Your satisfaction is important to us, and we want to ensure you feel confident in your purchases. Please review our policies below.
Service Refunds & Cancellations
We stand by the quality of our treatments and services. However, all medspa services—including facials, light therapy, and other procedures – are non-refundable.
Your time is valuable, and so is ours. We kindly ask for at least 24 hours’ notice if you need to reschedule or cancel your appointment. This allows us to accommodate other clients and ensure our team is prepared. Cancellations made with less than 24 hours’ notice will result in the session being deducted from your package, without a refund or store credit.
To provide you with the best experience, please arrive at least 10 minutes before your scheduled appointment. This gives us time to prepare you for your treatment. If you arrive more than 15 minutes late, your appointment may need to be rescheduled to ensure we stay on schedule for all of our clients.
If you’re unsatisfied with your treatment, we encourage you to reach out to us. We’ll assess the situation and work toward a solution because your satisfaction is our priority.
Any refunds, store credits, or service redos require manager approval.
Product Exchanges & Returns & Gift Cards
We’re happy to offer exchanges or store credit within 14 days of purchase, as long as the product is unopened and unused. Please note, we do not offer refunds.
Eligible Returns: Unopened and unused skincare products.
Returns will be processed as store credit only—no cash or card refunds.
Non-Returnable Items: Opened or used products.
All devices are non-returnable. Gift cards (will return as store credit only).
Any items returned after 14 days from the purchase date are non-returnable.
To initiate a return, please provide a receipt or proof of purchase and contact us at Scottsdale@zahavmedspa.com.
Shipping Returns: If you need to return an eligible product by mail, please send it to: 8700 E Pinnacle Peak Rd. Suite 101 Scottsdale, AZ 85255.
Customers are responsible for return shipping costs. Shipping costs are non-refundable.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Gift Cards: Gift cards are non-refundable.
They can be used toward any products or services at Zahav Medspa.
If applicable, any gift card balances will be issued as store credit.
Marketing Terms & Conditions
By submitting your information through any Zahav Medspa digital property—including but not limited to our website, landing pages, online booking forms, Facebook or Instagram ads, Google ads, or other online platforms—you agree to the following:
Consent to Communications
You grant Zahav Medspa permission to collect and store your contact information, including but not limited to your name, email address, and phone number.Marketing Use
You consent to receive marketing communications from Zahav Medspa via email, SMS, phone call, and any other digital channels. These communications may include promotional offers, appointment reminders, updates about services, and other relevant information.Data Protection
Your information will be stored securely and will not be sold or shared with third-party companies for external marketing purposes. You may request to view, update, or delete your information at any time by contacting us.Opt-Out Policy
You may opt out of receiving marketing communications at any time by clicking “unsubscribe” in emails, replying “STOP” to SMS messages, or contacting our team directly at [insert contact email or phone number].Use of Tracking Tools
Our marketing efforts may include the use of cookies, tracking pixels, and analytics tools to better understand user behavior and improve our services and offers.
By proceeding, you acknowledge that you have read and understood these Terms & Conditions and voluntarily agree to them.
Other Policies
We may update these policies from time to time to better serve you. Any changes will be posted on our website, with the latest update date indicated below. By continuing to use our website or services, you agree to the most recent version of our policies.
Guest Responsibility Policy
If you are booking or referring a friend, partner, family member, or anyone else to visit Zahav Medspa—whether they are joining your appointment or booking separately—it is your responsibility to make sure they have read and understand our Terms & Conditions before their visit.
By inviting someone to Zahav Medspa, you acknowledge that you are responsible for informing them about our policies regarding appointments, cancellations, refunds, and conduct. We are not liable for misunderstandings due to lack of awareness of our posted terms.
Acceptance of Policies
By booking an appointment or using our website, you acknowledge that you have read and agreed to these policies. If you do not agree, we kindly ask that you refrain from using our services.
Need Help?
If you have any questions about returns, exchanges, or cancellations, don’t hesitate to reach out! We’re happy to assist you.
Contact us at Scottsdale@zahavmedspa.com.
Last updated: March 25, 2025
